MSP – Managed Services Provider
DSTEL provides Internet telecommunications services, IT infrastructure solutions and IT support for businesses.
Common issues
• Frequent problems with computers, printers, wifi, internet, email, camera. The system works slow
• Leakage, data loss due to virus, ransomware, employee leave, hacker attack from inside or outside
• High cost for internal IT staff
• IT staff have too much time, not doing their best
• Not taking full advantage of the device’s features or using old version applications
• Invest in patchwork, asynchronous equipment
• IT personnel do not work for a long time, difficult to recruit
• IT staff is not capable of handling in time when there is a big problem or a total solution is required.
Solution
MS Services
Managed Services (MS) is a service of administration, monitoring and operating the server system in the enterprise, provided by a 3rd party.
DSTEL's MS services
Features
• Monitoring network parameters, network infrastructure
• Monitoring server status
• Monitoring the activity of active services
• Supporting reporting, aggregation and prediction
• Sending alerts via Email, SMS,…
Advantages
• Monitor both network devices and servers
• Monitoring services
• Low cost
• Tracking charts and reports provided for each customer separately
• Support to encrypt customer data before transferring to the centralized monitoring system
• Optimized to fit many systems
• Support push alerts via Telegram…
DSTEL's MS Service Packages
| 03 main service packages | Package 1 | Package 2 | Package 3 |
| Monitoring contract equipment | Yes | Yes | Yes |
| Warning, receiving and handling equipment problems in the contract | Yes | Yes | Yes |
| Onsite troubleshooting | 5 times | 10 times | Unlimited |
| Technical consulting support for customers with the equipment in the contract | once/contract’s term | Unlimited |
Information technology monitoring service
Monitoring system, network equipment
Monitoring system, server equipment
Monitoring system, database devices
Terminal monitoring
Monitoring and warning of unusual events
Risk assessment and customer recommendations
24x7x365 or 8x5x365 monitoring and reporting event information to customers
Monitor the performance of systems and services (Services)
IT Troubleshooting Service
IT monitoring service
Handling insecurity problems of the network system, machine owner... in a short time, guarantee the service of organization, enterprise
Recommending, consulting problems that can cause loss system security
Coordinate with customers to upgrade and patch the system
Technical consulting support service
Support to answer technical questions related to in relation to the equipment and systems referred to in Contract
Organize technical workshops.
Technical consulting support when customers need.
Consulting related to the installation consultation software, software configuration.
Supporting Customers to consult, evaluate and determine necessary business requirements and available technology ability to meet.
Support consulting to help customers apply the new technology to improve IT system capacity of the unit.
IT infrastructure management services
IT HelpDesk services
Supporting customers in situations of security attack, denial
Consulting on upgrading, expanding and deploying new systems and equipment
IT Asset Management
Vulnerability assessment and IT equipment system
IT monitoring service
IT Troubleshooting Service
Control risks, potential information security risks
Checking and reviewing the configuration before operation
Typical projects
DSTEL provides the most comprehensive services for all needs
